Although formality has almost disappeared from daily life in the UK,
good manners never fail to make a lasting impression.

How individuals behave can impact their career, the success of businesses they work for, even their social lives.  Answering the phone, replying to correspondence or sending a letter of thanks all say something about us and our attitude to those we interact with.  Business entertaining too is influential in building the strong personal relationships on which business depends.

Appearance Management has developed sessions to help participants:

• understand the rules of introduction and behave appropriately at meetings
• feel more confident in hosting business functions
• appreciate email etiquette, telephone and conversational manners
• feel self-assured on the correct use of cutlery, glasses, etc.
• choose wine with confidence

Sessions can be tailored to meet individual needs and International business etiquette can be included where required.